This privacy notice sets out how Rose Cottage – East Neuk – St Andrews uses and protects your personal information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy notice.

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure that you’re happy with any changes. This privacy notice is effective from 25 May 2018.

INTRODUCTION

• If you have any questions about anything in this Privacy Notice please Contact Us.
• “We” are Rose Cottage – East Neuk – St Andrews. “Personal information” (or personal data) is any information relating to an identified or identifiable natural person (i.e. an individual), for example a name, an identification number, location data, an online identifier or any other identifier of that person’s physical, physiological, genetic, mental, economic, cultural or social identity.
• Our website contains links to other websites. This Privacy Notice only applies to this website so when you link to other websites you should exercise caution and read their own privacy policies.

YOUR PRIVACY RIGHTS

You have various privacy rights under data protection law. You have the right, as an individual, to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you can complain to us. To exercise your privacy rights simply Contact us.

If you’re receiving any marketing communications from us you have the right to unsubscribe at any time. Please Contact us explaining you wish to unsubscribe. You can also make a complaint about how we’ve used your personal information to us (see our Contact page) or to the UK privacy regulator www.ico.org.uk.

HOW WE GATHER INFORMATION

We get personal information directly from you or from the person who is making a booking with us, if that is not you. Please let us know if any of your contact details change so that you can continue to receive our important communications.

WHAT INFORMATION WE USE AND HOW AND WHY

We need some basic information about you and the other guests in your party to allow us to provide holiday home rental services to you, such as name, email address, home address and mobile telephone number. We may also use your personal information to improve our services and occasionally send marketing communications to customers (unless you have indicated that you don’t wish to receive marketing from us or have unsubscribed), to exercise our legitimate interests. We also use your information to administer payments and maintain our own accounts and records, including for tax purposes.

WHERE WE KEEP YOUR INFORMATION AND FOR HOW LONG

Your personal information is stored securely within the UK or European Economic Area.

We only keep your personal information for as long as we need to for the purposes we need to use it for.

SHARING YOUR INFORMATION ONLY IF NECESSARY

We only share personal information where it is necessary, for example confidentially with:

• our cleaning contractor(s), for the purposes of preparing the property for you;
• our accountant, for the purposes of preparing our accounts and tax returns; and
• our website host or HomeAway, for the purposes of any technological fix.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.